Privacy Policy

Chip Away Auto Glass Repair LLC("we," "us," or "our") operates the website chipawayglass.com. This page explains what information we collect, how we use it, and your options.

Information We Collect

When you fill out our contact form or request a quote, we collect the information you provide: your name, phone number, vehicle details (year, make, and model), a description of the damage, and whether you are a new or returning customer. We only ask for what we need to give you an accurate quote and schedule a repair.

We also track certain interactions on our site to improve our service. When you click our phone number or submit the contact form, we record that action (not any personal details) so we can understand how visitors use the site.

We use Google Analytics to understand how people find and use our website. Google Analytics collects anonymous data such as which pages you visit, how long you stay, and what device you use. This information does not identify you personally.

We use Microsoft Clarityto understand how visitors interact with our site. Clarity may record mouse movements, clicks, scrolling, and page content to generate heatmaps and session replays. This helps us identify usability issues and improve the experience. Clarity does not collect passwords or payment information. You can learn more about Clarity's data practices at clarity.microsoft.com/terms.

How We Use Your Information

• To respond to your inquiry or quote request
• To schedule and provide windshield repair service
• To follow up on service if needed
• To understand how visitors use our site so we can improve it

Information Sharing

We do not sell, rent, or trade your personal information to anyone. Period.

To provide our service, we use a small number of trusted third-party tools:

• Google Analytics — anonymous website usage data
• Microsoft Clarity — anonymous session recordings and heatmaps
• Resend — sends us an email notification when you submit the contact form (your form details are included in that notification so we can respond to you)
• Neon (database hosting) — securely stores your contact form submission so we can follow up

We do not share your name, phone number, or any contact form details with third parties for marketing purposes.

Cookies

Our site uses a small number of cookies:

• Google Analytics cookies: these help us understand site traffic and usage patterns. They do not contain personal information.
• Microsoft Clarity cookies: these support session recording and heatmap features. They do not contain personal information.
• Session cookies: these keep the site working properly and expire when you close your browser.

You can disable cookies in your browser settings at any time. The site will still work, but we won't be able to track anonymous usage data.

Your Rights

If you've submitted information through our contact form and would like us to delete it, just let us know. Send us an email at repair@chipawayglass.com or call us at (352) 234-4412and we'll take care of it.

Contact Us

If you have questions about this privacy policy or how we handle your information, reach out:

• Email: repair@chipawayglass.com
• Phone: (352) 234-4412

Updates to This Policy

We may update this privacy policy from time to time. If we make changes, we'll update the "last updated" date at the top of this page. We encourage you to check back occasionally.